FREQUENTLY ASKED QUESTIONS
Orders and Delivery
Q: How can I place an order?
A: You can place an order directly through our website [cookiequeen.uk](https://www.cookiequeen.uk). Just add your favourite treats to the cart, check out, and we’ll handle the rest!
Q: Do you offer next-day delivery?
A: Yes! We offer free next working day delivery on orders placed before 11am. All orders are tracked, so you’ll know exactly when your goodies will arrive.
Q: Where do you deliver?
A: We deliver across the UK. Unfortunately, we don’t offer international shipping at the moment.
Q: Can I schedule a delivery for a specific date?
A: Absolutely! During checkout, you can select your preferred delivery date to make sure your treats arrive fresh and on time.
Q: What happens if my order arrives damaged?
A: Oh no! If your order doesn’t arrive in perfect condition, please contact us immediately with photos, and we’ll make it right.
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Products and Customisation
Q: What flavours do you offer?
A: We have 30 flavours of cookie sandwiches, including fan favourites like Biscoff, Oreo, Salted Caramel, Chocolate Hazelnut, and Jammie Dodger. Check out our full menu for more options, including vegan and gluten-free treats!
Q: Do you offer vegan or gluten-free options?
A: Yes! We have a range of vegan and gluten-free cookie sandwiches and specialty products. We’re also working to expand these options to match our regular range.
Q: Can I customise my order?
A: Of course! From custom cakes to personalised giant cookies, we love bringing your sweet visions to life. Just give us at least 4 weeks’ notice for custom cakes and a £20 deposit to secure your spot.
Q: How long do your products stay fresh?
A: Our treats are heat-sealed for freshness and have a shelf life of 14 days from dispatch. You can also freeze them to enjoy later!
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Shop and Events
Q: Where is your shop located?
A: We’re based in Truro, offering takeaway-only service. Swing by to grab your favourite treats fresh from the oven!
Q: Do you attend local events?
A: Yes! You can find us at the Truro Farmers Market and other local events. Follow us on social media to see where we’ll pop up next.
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Loyalty Programs
In-Store Loyalty Program
Q: How does your in-store loyalty program work?
A: We’ve partnered with Loyalzoo to make loyalty rewarding! Earn 1 point for every £1 you spend in-store. Once you reach 50 points, you can redeem them for exciting rewards.
Q: Do you offer any special perks for frequent customers?
A: Absolutely! Frequent customers enjoy a VIP 5% discount for each visit. Plus, we’ll treat you to something sweet on your birthday—because you deserve it!
Online Loyalty Program
Q: What’s included in your online loyalty program?
A: Our online loyalty program offers a VIP discount once you’ve reached a set spending milestone with us. It’s our way of saying thank you for being such an amazing Cookie Queen customer!
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Sustainability
Q: What’s your commitment to sustainability?
A: We’re all about spreading sweetness, not waste! That’s why we use recyclable packaging and actively work to minimize our environmental impact. We also support our local community through the Truro Farmers Market and sell surplus products with the Too Good To Go app.
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Contact Us
Q: How can I get in touch with you?
A: Got a question or need help? Reach out to us via email at hello@cookiequeen.uk or DM us on Instagram or Facebook. We aim to respond within an hour because we value your time!
Q: Can I book a custom cake consultation?
A: Yes! Use our custom cake consultation form to share all the details, and we’ll get back to you to confirm your booking.